Citrix Receiver LTSR

Citrix Receiver LTSR (Long Term Service Release) is a version of the Citrix Receiver client software that offers long-term support for specific releases of Citrix Virtual Apps and Desktops (formerly known as XenApp and XenDesktop).

The regular Citrix Receiver may receive frequent updates and new features, while Citrix Receiver LTSR offers a more stable and predictable release schedule, with fewer updates and only critical hotfixes applied over a longer support period.

Citrix Receiver LTSR supports specific versions within the Citrix Virtual Apps and Desktops 7.x product line, as listed in the LTSR documentation on the Citrix website. Customers should verify compatibility before upgrading.

No, Citrix Receiver LTSR is included with eligible Citrix Virtual Apps and Desktops entitlements, as defined in the product documentation and license agreement.

Yes, starting with version 1911, the Citrix Workspace app includes a Long Term Service Release (LTSR) option that corresponds to the current Citrix Virtual Apps and Desktops LTSR version.

Citrix Receiver LTSR is supported for a period of five years from the initial release date. Customers who require continued support beyond this period should plan to upgrade to a newer version or continue receiving critical hotfixes under an extended support agreement.

Citrix Receiver LTSR is compatible with a variety of operating systems and devices, but the specific requirements vary depending on the version of Citrix Virtual Apps and Desktops being used. Customers should refer to the product documentation for full system requirements and compatibility information.

Customers with eligible Citrix support agreements can access technical assistance for Citrix Receiver LTSR through standard support channels, including phone, chat, and web-based options. Citrix also offers a variety of self-service resources and tools through the Citrix website.

The installation and upgrade process for Citrix Receiver LTSR is generally similar to that of the regular Citrix Receiver, but there are some additional considerations, such as verifying compatibility with the target Citrix Virtual Apps and Desktops version, and ensuring that previous versions of the receiver are completely uninstalled prior to installation. Customers should refer to the product documentation for detailed instructions.

Users may have multiple versions of Citrix Receiver or Workspace app installed on their devices, but it is generally recommended to maintain consistency within an organization to avoid potential compatibility issues or confusion. Administrators can use Citrix policies and other management tools to enforce specific client versions.